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Scheduled Maintenance

NetBox Upgrade Maintenance Windows

NetBox Labs designates the following weekly upgrade windows specifically to upgrade the version of NetBox and NetBox components for NetBox Cloud customers on Tuesdays and Thursdays. These upgrade windows are used for patch, minor, and major upgrades to NetBox. Customers are assigned to one of these windows based on their time zone.

  • London (UK): 7:00–9:00 am (Local London time, year-round)
  • US Eastern Time: 6:00–8:00 am (Local ET, year-round)

Note

These windows always follow local clocks in London and New York. Times automatically adjust with daylight saving.

We will not perform upgrades during these windows without first notifying affected customers. If an upgrade is scheduled, customers will receive advance notice with details about the changes and any potential impact on their service.

If you have any questions about these upgrade windows or anything else related to NetBox Cloud, please reach out to the NetBox Labs Support Team. We are happy to assist via email or schedule a call at your convenience.

General System Maintenance Windows

There are weekly maintenance windows for the NetBox Cloud Platform on Tuesdays and Thursdays between the hours of 7:00–9:00 am (Local London time, year-round)

These windows are designated for routine maintenance on the infrastructure supporting the NetBox Labs Console, NetBox Cloud instances, and other cloud products and services offered by NetBox Labs. This includes applying necessary security patches and making other infrastructure adjustments to enhance reliability, security, and performance.

Not every maintenance window will be utilized, and when maintenance is performed, we always strive to complete it with no disruption to your service. If downtime is unavoidable, it is expected to last only a few minutes. In the rare case that extended downtime is required, we will provide advance notice and schedule a separate one-time maintenance window on status.netboxlabs.com. Routine Tuesday/Thursday maintenance windows will not be listed on the status page.

If you have any automation jobs running during these maintenance windows, we recommend ensuring they include business logic to properly handle failed requests and/or adjusting their schedule to run outside the maintenance windows.

Please don’t hesitate to reach out to the NetBox Labs Support Team if you have any questions. We’re happy to connect via call or email to assist you.